​At Washex  we values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the WASHEX mobile application and related services.
 

Information We Collect

To provide our services, we may collect the following information:
 

Personal Information

• Full Name

• Mobile Number

• University Name

• Student/Faculty/Staff ID

• Laundry Bag Number
   

Transaction Information

• Order History

• Payment History

• Subscription/Package Details
   

Device Information

• Device type

• Operating System

• App usage information

• Crash and diagnostic logs
   

How We Use Your Information

We use your information to:

• Process and manage laundry orders.

• Verify user identity and university affiliation.

• Send OTPs, order updates, and service notifications.

• Process payments and manage subscription packages.

• Provide customer support.

• Resolve complaints and disputes.

• Improve application performance, functionality, and user experience.

• Detect and prevent fraudulent or unauthorized activity.

• Comply with applicable legal requirements.
   

Data Sharing

We respect your privacy and do not sell your personal information.

Your information may be shared only with:

• WASHEX operational staff for service fulfillment.

• Authorized payment gateway providers for payment processing.

• University administration where required for operational purposes.

• Government or legal authorities when required by applicable law or legal process.

All third-party service providers are required to protect your information in accordance with applicable privacy laws.
 

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against:

• Unauthorized access

• Misuse

• Alteration

• Loss

• Disclosure

While we take appropriate security measures, no digital platform can guarantee absolute security. Users are encouraged to protect their login credentials and OTPs.
 

Data Retention

We retain your information only for as long as necessary to:

• Provide our services.

• Maintain order history.

• Comply with legal and regulatory obligations.

• Resolve disputes.

• Enforce our Terms & Conditions.

Information that is no longer required will be securely deleted or anonymized.
 

User Rights

Subject to applicable laws, users may request to:

• Access their personal information.

• Correct inaccurate information.

• Update their account details.

• Request deletion of their account and associated personal data.

• Withdraw consent where legally permitted.

Requests may be submitted through the official support channels provided within the App.
 

Third-Party Services

The App may use trusted third-party services, including:

• Payment gateways

• SMS/OTP providers

• Push notification services

• Analytics and crash reporting tools

These providers maintain their own privacy policies governing their services.
 

Notifications

Users may receive notifications related to:

• Order confirmations

• Pickup reminders

• Delivery updates

• Payment confirmations

• Service announcements

• Promotional offers and announcements (optional)

Users may disable promotional notifications through the App Settings where applicable.
 

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.

Any updates will be published within the App. Continued use of the App after such updates constitutes acceptance of the revised Privacy Policy.
 

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact:
 

WASHEX Support Team

• University Laundry Desk

• Official Support Email: Support@washex.in

We will make reasonable efforts to respond to your request in a timely manner.